Customer Service Representative I

ESSENTIAL DUTIES AND RESPONSIBILITIESCall center/data entry experience, customer service experience, detail oriented, can work under high pressure and fast pace, team player, strong computer skills, phone/email communications.  Responsible for processing orders, answering phone calls and assisting customers as needed.


  • Assists other Customer Service Representatives with processing orders, progressing towards working independently
  • Has basic knowledge of commonly-used concepts, practices, and procedures
  • Effectively communicate with customer on multiple levels
  • Provide service levels that meet customer and operational needs while achieving department goals and objectives
  • Enter Customer Complaint cases when received
  • Other duties as assigned


  • Strong knowledge of Microsoft Windows & Office
  • Ability to develop a strong understanding of our products and services to effectively handle inbound and outbound calls
  • Ability to prioritize and shift priorities quickly as need dictates
  • Proficient verbal and written communication skills
  • Team-oriented with commitment to the success of the team and organizational goals
  • Ability to meet tight deadlines
  • Ability to multi-task
  • High school diploma or equivalent
  • At least six (6) months experience in a call center or related area


  • Department hours are 8:00 am – 7:00 pm Monday thru Friday, shifts vary within these operational hours
  • Ability to sit and/or stand for long periods of time.
  • Ability to perform repetitive motion.
  • Willingness to work overtime as required.

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